Our Promise
Refund Guidelines
At Mak The Pup, your satisfaction is our top priority. If you are not completely happy with your purchase, you can request a refund within 30 days. We aim to address your concerns promptly and ensure a positive experience. Kindly reach out to our support team with your order details for assistance. We appreciate your trust in us and strive to continuously improve our services.
Returns and Exchanges
To initiate a return, please contact us at the provided support email. Items must be unopened and in their original packaging to qualify for a full refund. You will be responsible for return shipping costs unless the return is due to an error on our part. For exchanges, we will send you the desired item once we receive your returned product. Customer satisfaction is our goal.
Refund Process and Timing
Refunds are processed within 7-10 business days after we receive your returned item. You will be notified once your refund has been issued and credited back to your original payment method.